Human-centered and Sustainable System Design

Design is a process of intentional creation or arrangement of processes and components, so that the resulting system fulfills a desired purpose.

Good design mediates the relevance and meaningfulness of a system. This is one of the most important prerequisites for people so that they can develop positive emotions about a system. Design decisions often have much greater impact than that of which designers are aware. Therefore, it is important that designers and users see themselves as part of the whole system, surrounded by dynamics that connect them.

Human-centered system design put human beings and their natural, informational and socio-cultural environments in the center of their design and working processes.

Design Principles

Human-centered design ensures that an human-centered system (HCS) is acceptable for human-beings and their environment.

Generally, design principles are used to perceive people as holistic beings and to consider them as such during the lifecycle of an HCS. The goal of them is to guide the design process, preventing frustration and empowering enthusiasm.

This list is not exhaustive, and new principles may be added as this research continues.
Human Values

Devotion to Human Values

Putting human beings in the center of design processes implies a devotion to human values. The goal of this principle is to preserve human dignity and integrity in any human-machine symbiosis.

Formally, an HCS must comply with the local legal framework and must fully protect human rights. Systems violating humanity, existential or social values cannot be regarded as human-centered.

Also, weaker values, such as hedonism, self-direction, security, power and benevolence, must be adequately accommodated in the design. It is important to note that the priorities of human values differ from one person to another. The design should respond dynamically and situationally to changed value priorities.
Equality

Equality and Inclusiveness

Often, only users are considered when designing systems. We propose to break through this narrow definition and to enlarge the circle. Every person who comes into contact with an HCS during its lifecycle, should be part of the design, e.g. designer, stake holders and users, and even the maid.

The integration of humans into an HCS is a critical task. Humans should be considered in the design of HCS as holistic beings. Looking at URANOS, there is a circuit on each abstraction plane connecting them with other entities (e.g. systems, other humans). The design of an HCS should explicitly address these circuits, making them comfortable and suitable for human beings.

HCSs should ensure that human beings are not discriminated against: that people are not excluded nor reduced according to their origin, race, culture, age and sex.

Example: If a system is used by people with disabilities, then their disability should be taken into account accordingly. For example, public transport as an HCS should provide ticketing machines which are easily operable by blind people. Similarly, for elderly people, whose movements may be less accurate, font and button sizes must be adapted accordingly.
Adaptivity

Adaptivity

Human beings and their environments are constantly changing. HCSs must adapt to the evolution of humans and their social communities supporting new emerging human activities. The principle of adaptivity takes this into account.

Static design and implementations are indeed easier to realize. However, the resulting systems often prevent quick response to changing needs and circumstances. They have to be redesigned manually, which is an expensive and time consuming task. And, in the worst case, such systems no longer meet the new requirements. Their behavior is perceived as disturbing.

The principle of adaptivity includes the following two key points:
  1. the design process never ends as long as a system is used by human beings; and
  2. human needs, skills and creativity are considered constantly in the design process. This allows people to self-realize when working with an HCS.
Responsiveness

Responsiveness

In HCSs, responsiveness refers to two things: (1) requests of human beings need to be handled in a reasonable time frame; and (2) the way human beings exchange and acquire knowledge in HCSs.

The principle of responsiveness addresses a reactive human-machine interface. Here, human beings expect feedback within an expected time frame when they interact with the machine. Effects of their actions should be readily apparent to them.

However, this design principle also addresses another level of interaction, namely that of the conversation. It allows humans and machines to build an adaptive learning organization, where humans and machines can learn from each other. The obtained knowledge could lead to a change in behavior (of the human or the machine), which should take effect accordingly.

Participatory

Participatory Design

Human beings should be able to participate in the decision-making of an HCS. Participatory design is part of the holistic integration of human beings and machines on an equal footing. It does not mean that all decisions are made by people. But, certain key decisions are made together with others (humans and machines).

A participatory system allows human beings to become designers of their human-machine collaboration. It reinforces them in their feeling of being in control of the HCS, and it gives them the opportunity to take the lead.

Consensus-oriented Design

Consensus-oriented Design

Participants in HCSs may have different ideals, goals and intentions. Finding a consensus means that participants must be able to converse about their goals and intentions first. And among human beings it also involves mutual respect and empathy.

In order for collaboration to take place, an exchange of their subjective conceptions is needed for acquiring a mutual agreement and consensus. The principle of consensus-oriented design is about actively supporting this process. Key elements of this design principle are conversation and social cohesion.
Efficiency

Effectiveness / Efficiency

This principle focuses on two interrelated requirements: (1) Effectiveness, where system outcomes should be useful for human beings; and (2) efficiency, stating that these outcomes are produced at reasonable costs.

Human-machine collaboration must be performed effectively. The result of that collaboration should correspond as closely as possible to the mutually agreed goals. It also includes how quickly and effectively a system can respond to changing needs. This correlates with the principle of adaptivity.

Further, this principle also covers the sustainable use of natural resources and the protection of a human's environment. Efficiency in this sense helps HCSs to reduce the bio-costs of humans (Geoghegan & Pangaro, 2008), and minimizes wasting of natural resources.

Transparency

Transparency

In HCSs, decision-making and its enforcement should be comprehensible and achieved legally. Participants affected by the enforcement should be able to easily access the information and regulations that led to the decisions. This leads to transparency and enables participants to learn from their behavior and the provoked effects.

Accountability

Accountability

The principle of accountability means that participants are liable for their activities according to their roles (e.g. designers, users). Generally, participants are accountable to those who are affected by their decisions and actions (UNESCAP, 2009).

Each participant must be aware of his accountability. Here, local and international law must be considered. The system should provide appropriate information to participants. By means of appropriate warnings, responsibilities can be transferred partially from designers to users.

Example: In many states, technical systems are not legally accountable. Therefore, often, the designer or the user is liable if a technical system fails or endangers human life. This is a big challenge, for instance, in the development of self-driving cars.
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