HumanOS® Services

CyberTech Engineering GmbH is committed to world-class customer service. In order to best meet the needs of our customers, we offer various subscriptions, training courses and consultations.

Subscriptions

We offer various subscriptions for the HumanOS® IoT platforms:

  • Maintenance Subscription: Maintenance and upkeep of your software installation, incl. technical support.
  • Upgrade Subscription: Download for free the newest HumanOS® IoT platform.

Technical Support

Maintenance

Update

No Program

Technical Support

X

*

*

Troubleshooting remotely

X

*

*

Fault notification by e-mail and telephone

X

*

*

Accessing Ticketing System

X

*

*

Access Online Knowledge Base

X

 

 

Development partner status

X

 

 

Software Updates and Upgrades

 

 

 

Software Patches and Bugfixes

X

X

*

Software Updates and Upgrades

X

X

*

License Administration

 

 

 

Accessing HumanOS® Lizenzportal

X

X

X

License Recovering

X

X

*


(*) Services can be purchased. Charging takes place after effective effort.

Licensing

The licensing of the HumanOS® IoT platform is based on a simple per-machine basis with no runtime or renewal fees. This maximizes cost savings in software distribution and installation.

When you purchase a HumanOS® IoT platform, you receive the following:
  • Program licenses: The right to install and use HumanOS® IoT platform multiple as end user
  • Device licenses: The right to connect one device to HumanOS® IoT platform per license
  • Support: The program license contains an initial maintenance subscription. Additional subscriptions can be purchased accordingly
  • The latest tested and released version of the HumanOS® IoT platform
  • The latest version of the HumanOS® IoT Designer to create and manage your configurations
Over 15 years experience and knowledge of industrial machine controls, software architecture and engineering, artificial and pervasive intelligence, we are dedicated to provide the best and economical solutions to our valued customers.

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